By signing up to work with SortedHQ as a service partner, I confirm and agree to the following.
1. Eligibility (ongoing)
- I am legally permitted to work in Ireland for the service I am applying for. I will notify SortedHQ immediately of any change to my right-to-work status.
- I hold any licences, certifications, or insurance required for the service I provide (for example, appropriate trade qualifications for trades work).
- If I hold Garda Vetting (NVB clearance), I will declare it on my profile so SortedHQ can display this status to customers when I accept their bookings. I will notify SortedHQ immediately of any change to my criminal record or vetting status.
- I am fit and able to perform the work — not under the influence of alcohol, illegal drugs, or any impairing medication while on a SortedHQ job.
2. Eligibility and immigration compliance
If you are under 21 when you apply, your application will be reviewed by SortedHQ before approval to ensure compliance with applicable insurance and licensing requirements.
You must have valid permission to work in the Republic of Ireland. You agree to tell SortedHQ which Irish immigration permission (Stamp) you hold, when that permission expires, and to update us promptly if your permission changes or expires.
Where your permission limits your weekly working hours (for example, Stamp 2 student permission), you agree that SortedHQ will calculate the hours you have worked through SortedHQ in the current week — from the start of Monday (00:00) to the end of Sunday (23:59:59.999), inclusive, in Europe/Dublin time — and we will make further jobs available to you for acceptance only while your remaining hours allow. SortedHQ only counts hours worked through SortedHQ; it is your responsibility to ensure your total hours across all employment do not exceed your permission.
Material breaches — including misrepresentation of your age, visa status, or right to work — may result in immediate suspension or termination of your partner account. SortedHQ shares information with An Garda Síochána, the Revenue Commissioners, or other authorities only where we are legally required to do so or where you have given your consent.
3. On the job
- I will treat the customer, their property, and anyone else present with respect — no smoking or vaping in the customer's home, no discriminatory behaviour, no aggressive language.
- I will follow all applicable Irish law and any reasonable instructions from the customer for the duration of the job.
- I will arrive on time and complete the agreed work to a reasonable standard. If I cannot complete the job, I will tell the customer and SortedHQ immediately.
4. Responsibility and liability
- I bear sole and full responsibility for any fine, penalty, or legal sanction I incur during a SortedHQ job.
- I bear responsibility for any damage I cause to the customer's property, any third party's property, or any other property through my negligence.
- I will immediately report any incident, accident, or damage to both the customer and SortedHQ.
5. Platform relationship
- I am an independent contractor, not an employee of SortedHQ. SortedHQ is a technology platform connecting me with customers; it is not my employer or my agent.
- I am responsible for declaring and paying tax (including income tax and PRSI) on my SortedHQ earnings as a self-employed individual.
- I will not accept payment from a customer outside the SortedHQ platform (no cash, no Revolut/PayPal/bank transfers off-platform).
6. Conduct and service
- I will not discriminate against, harass, or behave inappropriately toward any customer.
- I will maintain the confidentiality of customer information and respect their privacy.
- I understand that late cancellations after accepting a job may result in points being deducted from my account, and that accumulating ten cancellation points leads to a six-month suspension from the platform.
- SortedHQ may suspend or terminate my account at any time for breach of these terms, customer complaints, safety concerns, or any conduct that puts the platform or its users at risk.
7. Privacy
I acknowledge that SortedHQ processes my personal data — the categories, purposes, and legal bases are set out in its Privacy Policy — in order to operate the platform and meet its legal obligations under Irish and EU law.
8. Platform-to-business obligations (Regulation (EU) 2019/1150)
8.1 Scope
This Section 8 applies to partners who are business users of the SortedHQ platform within the meaning of Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services ("the P2B Regulation"). SortedHQ acknowledges that the P2B Regulation applies to its relationship with partners established in the European Union.
8.2 Changes to these terms
SortedHQ may amend these terms and conditions from time to time. Other than where a change is required by law, by a regulator, or to address a security risk, SortedHQ will give partners at least 15 days' advance notice of any material change before it takes effect, by email or via the partner dashboard. A partner who does not wish to accept a change may terminate their account at any time before the change takes effect by emailing support@sortedhq.ie.
8.3 Ranking parameters
When jobs are made available to partners in the partner dashboard, SortedHQ orders jobs primarily by (a) the scheduled time of the job (sooner first), (b) the partner's registered service set, and (c) the partner's registered towns within their county. SortedHQ does not currently rank partners against one another; jobs are offered on a first-come-first-served basis to all eligible partners for the relevant service and town. SortedHQ does not accept payment from partners to influence ranking.
8.4 Restriction, suspension, and termination
Where SortedHQ restricts, suspends, or terminates a partner's account, SortedHQ will provide the partner with a statement of reasons by email at the time the action takes effect, unless doing so would breach a legal obligation, prejudice an ongoing investigation, or compromise the safety of other platform users. Where the action is the result of routine cancellation-point deductions or the automatic six-month suspension at zero points (see Section 6), the statement of reasons will consist of the points deducted on each occasion together with a reference to this Section 6. This satisfies our obligation under Article 4 of Regulation (EU) 2019/1150.
8.5 Internal complaint-handling and mediation
A partner may raise a complaint about any aspect of the SortedHQ service, including the application of these terms, by emailing support@sortedhq.ie. SortedHQ will acknowledge the complaint within 5 working days and aim to resolve it within 20 working days. Where a complaint cannot be resolved through SortedHQ's internal process, SortedHQ is willing in good faith to attempt to reach an agreement with the partner through mediation with [SOLICITOR TO CONFIRM mediator names with contact details and willingness to mediate]. The use of mediation does not affect the partner's right to bring proceedings before a competent court at any time.
8.6 Reservation of rights
Nothing in this Section 8 is intended to limit any right a partner has under the P2B Regulation or any other applicable law. Where any provision of these terms is inconsistent with a mandatory provision of the P2B Regulation, the P2B Regulation prevails to the extent of the inconsistency.
These terms may be updated from time to time. SortedHQ will notify you of material changes and may require re-acceptance to continue working on the platform.