Partner terms & conditions

By signing up to work with SortedHQ as a service partner, I confirm and agree to the following.

1. Eligibility (ongoing)

I am legally permitted to work in Ireland for the service I am applying for. I will notify SortedHQ immediately of any change to my right-to-work status.
I hold any licences, certifications, or insurance required for the service I provide (for example, appropriate trade qualifications for trades work).
If I hold Garda Vetting (NVB clearance), I will declare it on my profile so SortedHQ can display this status to customers when I accept their bookings. I will notify SortedHQ immediately of any change to my criminal record or vetting status.
I am fit and able to perform the work — not under the influence of alcohol, illegal drugs, or any impairing medication while on a SortedHQ job.

1A. Self-employed status

I am registered as a self-employed sole trader in the Republic of Ireland, and I will issue my own invoices for the work I complete through SortedHQ.
I am solely responsible for my own income tax, PRSI, and (where the relevant Revenue threshold is reached) VAT on my SortedHQ earnings.
I am free to accept or decline any individual job offered through the platform, and SortedHQ is under no obligation to offer me work. I am free to provide my services to other customers and to other platforms in parallel.
I have given a separate self-employed declaration at signup, which is recorded in the SortedHQ audit log together with the exact wording in force on that date.
I understand that I am an independent contractor, not an employee, agency worker, or worker of SortedHQ. If at any time I become unable to maintain self-employed status — for example, if my Revenue registration as a sole trader is cancelled, or if my immigration permission no longer permits self-employment — I will notify SortedHQ at support@sortedhq.ie and stop accepting new jobs.
I understand that giving a false or misleading declaration about my self-employed status, my Revenue registration, or my immigration permission is a material breach of this agreement and a basis for immediate suspension or termination of my partner account. Where SortedHQ acts on misrepresentation that places SortedHQ under a legal obligation to act without delay — including misrepresentation of right to work, immigration permission, or any other matter SortedHQ is legally required to address — the 15-day advance-notice period in §8.2 does not apply (see also §8.4).

2. Eligibility and immigration compliance

If you are under 21 when you apply, your application will be reviewed by SortedHQ before approval to ensure compliance with applicable insurance and licensing requirements.

You must have valid permission to work in the Republic of Ireland on a self-employed basis. The SortedHQ partner signup currently accepts only the four Irish immigration permissions (Stamps) that allow self-employment — Irish or EU citizenship, Stamp 4, Stamp 5, and Stamp 6 — and you agree to tell SortedHQ which of these you hold, when that permission expires, and to update us promptly if your permission changes or expires.

Where your permission limits your weekly working hours (for example, Stamp 2 student permission), you agree that SortedHQ will calculate the hours you have worked through SortedHQ in the current week — from the start of Monday (00:00) to the end of Sunday (23:59:59.999), inclusive, in Europe/Dublin time — and we will make further jobs available to you for acceptance only while your remaining hours allow. SortedHQ only counts hours worked through SortedHQ; it is your responsibility to ensure your total hours across all employment do not exceed your permission.

Material breaches — including misrepresentation of your age, visa status, self-employed status, or right to work — may result in immediate suspension or termination of your partner account. SortedHQ shares information with An Garda Síochána, the Revenue Commissioners, or other authorities only where we are legally required to do so or where you have given your consent.

3. On the job

I will treat the customer, their property, and anyone else present with respect — no smoking or vaping in the customer's home, no discriminatory behaviour, no aggressive language.
I will follow all applicable Irish law and any reasonable instructions from the customer for the duration of the job.
I will arrive on time and complete the agreed work to a reasonable standard. If I cannot complete the job, I will tell the customer and SortedHQ immediately.
I understand that a customer I have completed a booking with may ask for me again by first name on a later booking. Where that happens, SortedHQ may show my first name to that returning customer when they make the booking, and may name me in a notice to that customer if I do not take the job — whether because I decline it or because I am not eligible for it at that time. SortedHQ shows only my first name in this way; it never shares my full name, contact details, or address with the customer unless and until I accept a booking.

3A. Meal preparation (home service)

Where I accept a meal-prep booking, I will prepare food only in the customer's own home, using ingredients the customer provides, for that household. I will not bring, source, buy, sell, or pre-cook food off-site, and I will not prepare food for sale or supply to anyone other than the booking customer's household.
I understand that this model is what keeps meal prep a private domestic activity rather than a food business, and that departing from it (for example by sourcing ingredients myself or cooking off-site) may impose food-safety registration and other legal obligations on me. Doing so is a material breach of these terms and a basis for suspension or termination of my partner account.
A food-hygiene training certificate is voluntary. I may accept meal-prep bookings without one. If I choose to upload one and SortedHQ verifies it, SortedHQ may show customers that I am food-hygiene trained, and I may become eligible for a one-time reimbursement of the actual cost of the certificate, capped at €50. That reimbursement is payable once only per partner, and only when all of the following conditions are met: (a) I have completed at least 20 hours of meal-prep work through SortedHQ; (b) I hold a SortedHQ-verified food-hygiene certificate; and (c) I have uploaded a receipt showing what the certificate cost. The reimbursement is of the certificate cost shown on that receipt, up to a maximum of €50 — if the certificate cost less than €50, I am reimbursed the lower actual amount. Verification reflects that SortedHQ has sighted my certificate; it is not a guarantee of food safety, and SortedHQ is not a registered food business.

4. Responsibility and liability

I bear sole and full responsibility for any fine, penalty, or legal sanction I incur during a SortedHQ job.
I bear responsibility for any damage I cause to the customer's property, any third party's property, or any other property through my negligence.
I will immediately report any incident, accident, or damage to both the customer and SortedHQ.

5. Platform relationship

I am an independent contractor, not an employee of SortedHQ. SortedHQ is a technology platform connecting me with customers; for the limited purpose of collecting payment from the customer on each completed booking, I appoint SortedHQ to act as my commercial agent, as further described in §5A and the payout statement issued for each job.
I am responsible for declaring and paying tax (including income tax and PRSI) on my SortedHQ earnings as a self-employed individual.
I will not accept payment from a customer outside the SortedHQ platform (no cash, no Revolut/PayPal/bank transfers off-platform).

5A. Platform Commission

SortedHQ retains a platform fee of 15% of the gross price (in euro, VAT-inclusive where applicable) charged to the customer for each completed booking, as consideration for the platform services. The fee is itemised on the payout statement SortedHQ sends after every completed job.

The 15% platform fee does not apply to the €10 customer-paid Late Cancellation Compensation described in §6A — that amount passes through to me in full (gross), because it is liquidated damages for a lost booking slot rather than consideration for completed work. The fee equally does not apply to the €10 Late Partner Cancellation Fee I may owe under §6A or to the €10 Stalled Booking Fee I may owe under §6D, both of which are separate contractual amounts and not consideration for completed work.

Worked example — commission applied to a completed booking. A customer pays €60 (gross) for a booking I complete. SortedHQ retains €9 as the 15% platform fee and I receive €51 in my payout for that booking.

Worked example — no commission on a §6A cancellation compensation. A customer cancels an accepted booking inside the 12-hour window. SortedHQ refunds the customer the booking price less the €10 Customer Cancellation Fee and pays the €10 to me on top of any earnings from other bookings. The €10 is paid to me in full — SortedHQ does not deduct €1.50 (15%) — because the €10 is liquidated damages, not consideration for completed work.

SortedHQ may change the 15% rate from time to time on at least 30 days' advance notice (longer than the general 15-day notice period in §8.2, because a commission change typically requires partners to make material commercial adjustments), except where shorter notice is required by law, by a regulator, or to address a security risk.

6. Conduct, cancellations, and substitution — overview

I will not discriminate against, harass, or behave inappropriately toward any customer.
I will maintain the confidentiality of customer information and respect their privacy.
I understand that the consequences of cancelling a booking after I have accepted it are set out in §6A (Late Partner Cancellation Fee), §6B (Safety Net), §6C (Substitution), and §6D (Stalled Booking Fee — accepted booking I did not start on time).
SortedHQ may suspend or terminate my account at any time for breach of these terms, customer complaints, safety concerns, or any conduct that puts the platform or its users at risk.

6A. Late Partner Cancellation Fee

If I cancel a booking I have already accepted within 12 hours of the booking's scheduled start time, that is a Late Partner Cancellation. Cancelling at the scheduled time itself, or after it has passed, also counts as a Late Partner Cancellation.

A Late Partner Cancellation has three consequences:

1. €10 cancellation fee owed by me to SortedHQ. The fee is a flat €10 per booking, regardless of the booking's price. 2. The €10 is collected by reducing my next payout. SortedHQ will subtract €10 from the next payout SortedHQ would otherwise send me before transferring the balance to my bank account. If my next payout is for less than €10, the difference becomes an Unsettled Debit Balance on my partner account, and the Unsettled Debit Balance is carried forward and absorbed by the next payout after that, and so on, until it reaches zero. 3. While my Unsettled Debit Balance is greater than zero, I cannot accept any new SortedHQ booking. I can clear the Unsettled Debit Balance by (a) completing a future SortedHQ booking — the next payout will absorb the balance — or (b) paying SortedHQ by SEPA bank transfer to the account shown on my partner dashboard, in which case SortedHQ will record the inbound payment and clear my Unsettled Debit Balance manually.

If I cancel a booking I have already accepted more than 12 hours before the scheduled start time, no cancellation fee applies — the cancellation is free.

If I have not yet accepted a booking, declining or ignoring it is free and has no consequences under this §6A.

Each Late Partner Cancellation also funds a €10 Compensation Voucher that SortedHQ issues to the customer whose booking I cancelled. The voucher is single-use, has a fixed €10 face value, expires 30 days after issue, and is redeemable against any future booking the customer makes with SortedHQ. The customer's voucher is the same €10 SortedHQ collects from me — SortedHQ does not add to it or take from it.

The parties agree that the €10 amount in this §6A is a genuine pre-estimate of the loss reasonably foreseeable from a late cancellation — including the cost of compensating the customer, the cost of re-broadcasting the booking, and the loss of goodwill to the SortedHQ platform — and is not a penalty. The €10 figure is calibrated to be at or below SortedHQ's actual average per-incident cost of customer compensation, re-broadcast, and goodwill repair across the platform; it is set as a single flat amount (rather than a percentage of booking value) so that both parties can memorise one number, and is intentionally symmetric: it is the same €10 SortedHQ owes me when a customer cancels a booking I have already accepted within the same 12-hour window (see §6A as cross-referenced from §5A and the customer terms and conditions).

Worked examples — §6A

Example 1 — Free cancellation (outside 12h). I accept a booking scheduled for Saturday at 10:00. On Friday at 18:00 I realise I cannot make it and cancel through the partner dashboard. The scheduled start is 16 hours away, so the cancellation is free. No fee, no voucher, no effect on my next payout.

Example 2 — Late cancellation, absorbed by next payout. I accept a booking scheduled for Saturday at 10:00. On Saturday at 06:00 — four hours before the scheduled start — I cancel. This is a Late Partner Cancellation. SortedHQ records €10 owed. The following Friday I complete a different booking for which my net payout (after the 15% platform fee in §5A) would be €40, and SortedHQ writes a payout for €30 (€40 − €10) to my bank account. My Unsettled Debit Balance is back to zero.

Example 3 — Late cancellation, partial absorption, claim blocked. I accept a booking and cancel it three hours before the scheduled start (Late Cancellation #1: €10 owed). Two days later I accept a second booking and cancel that one inside the 12-hour window as well (Late Cancellation #2: €10 owed; Unsettled Debit Balance is now €20). I have no other completed bookings. I try to accept a third booking the next day — the system refuses with a message explaining that I have an Unsettled Debit Balance of €20 and must clear it before claiming further bookings. I complete a different booking for which my net payout would be €15 the following week; the payout writer absorbs €15 of the €20 balance, sends me €0, and carries €5 forward. The next booking I complete clears the remaining €5.

6B. Late Partner Cancellation Safety Net

In addition to the €10 fee in §6A, SortedHQ operates a Late Partner Cancellation Safety Net at two thresholds, measured over a rolling 30-day window:

3 Late Partner Cancellations in 30 days — SortedHQ flags my partner account for human review by the SortedHQ operations team. No automated change is made to my availability at this threshold; the flag is a signal that an operations team member should look at the pattern.
5 Late Partner Cancellations in 30 days — SortedHQ automatically switches my availability to off. I will not receive new booking broadcasts until SortedHQ operations restores my availability. SortedHQ records the automatic pause as the reason in my availability history (visible to me and to admin), and I will see a banner on my partner dashboard explaining that I have been paused. To request re-enablement, I should contact SortedHQ at support@sortedhq.ie, or use any request-review action shown on the pause banner in my partner dashboard. The automatic pause is a decision based solely on the rolling 30-day count described above; I have the right to request human review of that decision, to express my view on it, and to contest it. A SortedHQ operations team member will review the request, respond to me by email, and decide whether to restore my availability. SortedHQ will acknowledge the request within 5 working days and aim to resolve it within 20 working days (the same timelines as §8.5).

Both the flag and the automatic pause are administrative responses, not financial penalties — they sit on top of, and are independent from, the €10 cancellation fee that already applied to each individual cancellation under §6A. SortedHQ may also clear or maintain either status manually as part of the review described in §8.4. The flag and the automatic pause persist on my partner record until SortedHQ operations clears them; they are not cleared automatically when the rolling 30-day count later drops below the threshold.

Worked example — §6B

Example — Reaching 5 in 30 days. Over a 28-day stretch I cancel five bookings late: one on day 1, one on day 8, one on day 15, one on day 22, one on day 28. Each of those five cancellations was charged €10 under §6A (€50 total). On the third cancellation, my account was flagged for human review. On the fifth cancellation, SortedHQ automatically switched my availability to off and showed me a banner on my partner dashboard. To return to receiving broadcasts I email support@sortedhq.ie; SortedHQ will respond and decide whether to restore my availability based on the pattern.

6C. Substitution

If I have accepted a booking but can no longer perform it, I may exercise a right to substitute another SortedHQ partner in my place, instead of cancelling. This is a genuine right of substitution — I exercise it; SortedHQ does not direct it.

The mechanics of substitution are:

Partner-initiated only. I initiate the substitution from my partner dashboard. SortedHQ administrators and customers cannot initiate a substitution on my behalf.
Time window. I may initiate a substitution up to two hours before the booking's scheduled start time. Inside the final two hours, the substitution channel is closed (because there is too little time for a replacement partner to claim and prepare).
Open re-broadcast. When I initiate a substitution, SortedHQ re-broadcasts the booking to the same eligible-partner pool as if it were a fresh booking, minus me, minus any partner who had already declined the booking. SortedHQ does not let me pick a specific replacement partner — the replacement is decided by which eligible partner accepts the re-broadcast first.
Accept-or-reject only for the substitute. The substitute partner can either accept or decline the re-broadcast on the same terms I had locked in — they cannot change the price, the customer, or the booking details. They earn the same net amount I would have earned for the same booking. This means the customer's payment is not affected and no Stripe re-authorisation is required.
Customer notification only. The customer is told that I have stepped down and that a named substitute partner has taken the job; no customer approval is required for the substitution itself. The customer can still cancel the booking under their own cancellation rights if they prefer.

The consequences of substitution depend on whether it succeeds:

Successful substitution — another eligible partner accepts the re-broadcast before the two-hour deadline. The booking goes ahead with that partner; no Late Partner Cancellation Fee, no Compensation Voucher to the customer, no Safety Net count for me. Substitution is free if it succeeds.
Failed substitution — no eligible partner accepts the re-broadcast by the two-hour deadline, and SortedHQ has to cancel the booking. SortedHQ treats this as a Late Partner Cancellation by me, with the same consequences as §6A (€10 fee, voucher to the customer, Safety Net count incremented). This is the same outcome as if I had cancelled the booking directly at that time — substitution does not add to the cost of cancelling, but it does not remove it either if no substitute is found.

Worked examples — §6C

Example 1 — Successful substitution. I accept a booking scheduled for Saturday at 10:00. On Friday at 22:00 I realise I cannot make it and initiate a substitution. The booking is re-broadcast to other eligible partners. Within 40 minutes, another partner accepts. The booking proceeds with the substitute partner on Saturday morning. I am charged nothing, the customer is told about the change but pays the same price, and my Safety Net count is unchanged.

Example 2 — Failed substitution. I accept a booking scheduled for Sunday at 14:00. On Sunday at 10:00 I initiate a substitution. The re-broadcast goes out but no eligible partner accepts before noon (the two-hour deadline). SortedHQ cancels the booking at noon, treats the failed substitution as a Late Partner Cancellation by me under §6A, and applies the standard consequences: €10 added to my next payout deduction (or Unsettled Debit Balance), a €10 Compensation Voucher issued to the customer, and the cancellation counts toward my rolling 30-day Safety Net total.

Example 3 — Substitution attempted too late. I accept a booking scheduled for Monday at 09:00. At 08:00 on Monday I open the dashboard and try to initiate a substitution — the substitution control is no longer available, because the two-hour window has closed. My only options at this point are to perform the booking or to cancel it. If I cancel at this point, it is a Late Partner Cancellation under §6A.

6D. Stalled Booking Fee

This §6D covers a separate, objectively-defined situation from §6A: a booking I have accepted but never started by 30 minutes after the booking's scheduled start time, without having initiated a substitution under §6C. SortedHQ refers to this as a "Stalled Booking" and surfaces it to the SortedHQ operations team for manual resolution.

When this section applies.

I have accepted a booking and the booking's status is still "claimed" (or "on the way") 30 minutes after the scheduled start time.
I have not initiated a substitution under §6C for that booking.
I have not cancelled the booking through the partner dashboard.

When this section does not apply.

I have already started the booking (the booking status is "in progress").
I have already cancelled the booking under §6A.
I have initiated a substitution under §6C — the consequences of substitution are governed by §6C, not this §6D.
Less than 30 minutes have passed since the scheduled start time.

Consequences of a Stalled Booking. When the SortedHQ operations team manually resolves a Stalled Booking, the team chooses an outcome for the booking — either to complete the booking on my behalf (where SortedHQ has confirmed that the work was actually performed) or to cancel the booking and refund the customer in full — and separately chooses whether to apply a flat €10 Stalled Booking Fee against my partner account. The fee is the same amount, and uses the same Unsettled Debit Balance mechanics, as the §6A Late Partner Cancellation Fee: SortedHQ subtracts €10 from my next payout; if my next payout is less than €10, the difference is carried forward as an Unsettled Debit Balance and absorbed by later payouts; and while my Unsettled Debit Balance is greater than zero I cannot accept new bookings. The 15% platform commission in §5A does not apply to this fee.

Admin discretion to void the fee. SortedHQ operations may void the Stalled Booking Fee where the SortedHQ operations team is satisfied, based on the information available to it, that I had a verifiable reason for the stall (for example, I attended the booking on time but failed to mark the booking as started because of an app problem, or I was prevented from starting by circumstances beyond my reasonable control). Where SortedHQ voids the fee, the SortedHQ operations team records the reason for the void on my partner record and that reason is visible to me on request.

The parties agree that the €10 amount in this §6D is a genuine pre-estimate of the loss reasonably foreseeable from a Stalled Booking — including the cost of resolving the booking with the customer, the cost of any refund or completion-on-behalf SortedHQ has to action, and the loss of goodwill to the SortedHQ platform — and is not a penalty. It is the same single flat €10 used in §6A, intentionally aligned so that both parties can memorise one number across both cancellation scenarios.

Worked examples — §6D

Example 1 — Fee applied (no verifiable reason). I accept a booking scheduled for Tuesday at 14:00. At 14:30 the booking is still in "claimed" status and I have not initiated a substitution. The SortedHQ operations team manually resolves the booking — cancels and refunds the customer — and applies the €10 Stalled Booking Fee. €10 is added to my Unsettled Debit Balance and absorbed by my next payout.

Example 2 — Fee voided (verifiable app problem). I accept a booking scheduled for Wednesday at 10:00. I attend the booking at 09:55, perform the work, and try to mark the booking "started" but the partner app fails to update because of a connectivity problem. The SortedHQ operations team manually resolves the booking, confirms the work was performed (e.g. by reviewing the customer's confirmation), completes the booking on my behalf, and voids the €10 fee with a recorded reason. No effect on my Unsettled Debit Balance.

Example 3 — Substitution initiated, no §6D applies. I accept a booking scheduled for Thursday at 15:00. At 13:30 I initiate a substitution under §6C because I cannot make it. Another partner accepts the substitution at 13:55. The substitution is successful — §6C governs the outcome, and §6D does not apply (I did not stall the booking; I handed it off through the substitution channel).

6E. Requested bookings (a customer asks for me by name)

A customer I have completed at least one booking for may ask for me by name on a later booking. When they do, SortedHQ offers that booking to me first, on its own, for a short window before it goes out to any other partner. This is a request, not an instruction.

I choose freely. I may accept the requested booking or decline it, exactly as I may with any other job. SortedHQ does not require me to accept a requested booking, and is under no obligation to send me any.
Declining is free. If I decline a requested booking, or simply let the window pass, there is no fee, no Late Partner Cancellation, no Safety Net count under §6B, no effect on my availability, and no effect on my rating or how SortedHQ ranks or offers me future jobs. A requested booking I have not accepted is not a commitment — declining it is the same as declining any broadcast under §1A.
SortedHQ sets no terms. SortedHQ does not set my rate, my hours, or any exclusivity through this feature. If I accept a requested booking, the price is still derived from my own take-home rate under §5A and the Partner-Set Price, exactly as for any other booking. The customer naming me does not make SortedHQ my employer, and does not change my status as an independent contractor under §1A and §5.
The customer decides whether to wait. If I decline or the window passes, the booking is offered to other eligible partners (or, where the customer chose this in advance, to the wider pool) — the customer is never left without options because I passed.
No directory of me. A customer can only ask for me by name if they have already had a completed booking with me. SortedHQ does not list me for customers to browse, and does not show me to customers I have not already worked for.

Worked examples — §6E

Example 1 — I accept a requested booking. A customer I cleaned for last month books again and asks for me by name. SortedHQ offers the booking to me first, for a 12-hour window (the booking is three days away). I accept within the window at my usual rate. The booking is mine; it never goes to the wider pool. I earn my normal net for the job under §5A.

Example 2 — I decline, no consequence. The same customer asks for me again, but I am already booked that morning. I decline from my dashboard. Nothing is charged to me, my Safety Net count under §6B is unchanged, my availability and rating are unaffected, and SortedHQ offers the booking to other eligible partners instead.

Example 3 — The window passes. A customer asks for me by name for a booking tomorrow. The one-hour window opens but I do not see it in time and it expires. This is treated exactly like Example 2: no fee, no count, no rating effect. Because the customer had chosen in advance to let the booking fall back to other partners, the booking is offered to the wider pool automatically.

7. Privacy

I acknowledge that SortedHQ processes my personal data — the categories, purposes, and legal bases are set out in its Privacy Policy — in order to operate the platform and meet its legal obligations under Irish and EU law.

7A. Availability

SortedHQ provides an "Available now" toggle in the partner dashboard. While the toggle is on I am eligible to receive new Job Broadcasts; while it is off I will not receive new broadcasts (any jobs I have already claimed remain my commitment and are unaffected). If I do not open the app for seven consecutive days the platform will automatically set my toggle to Unavailable and send me an email notice; I can toggle myself back on at any time. SortedHQ may also set my toggle to Unavailable for operational or compliance reasons — including the automatic Safety Net pause under §6B — in which case I will see the reason in the dashboard (see §7 above and the Privacy Policy for how this data is handled). I can return myself to Available at any time, subject to the eligibility and conduct rules in §§1, 2, and 6, and to SortedHQ operations clearing any Safety Net pause under §6B.

8. Platform-to-business obligations (Regulation (EU) 2019/1150)

8.1 Scope

This §8 applies to partners who are business users of the SortedHQ platform within the meaning of Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services ("the P2B Regulation"). SortedHQ acknowledges that the P2B Regulation applies to its relationship with partners established in the European Union.

8.2 Changes to these terms

SortedHQ may amend these terms and conditions from time to time. Other than where a change is required by law, by a regulator, or to address a security risk, SortedHQ will give partners at least 15 days' advance notice of any material change before it takes effect, by email or via the partner dashboard, subject to the longer 30-day notice period that applies specifically to changes to the platform commission rate under §5A. A partner who does not wish to accept a change may terminate their account at any time before the change takes effect by emailing support@sortedhq.ie. Notice of changes to the platform commission rate under §5A shall be given by email.

8.3 Ranking parameters

When jobs are made available to partners in the partner dashboard, SortedHQ orders jobs primarily by (a) the scheduled time of the job (sooner first), (b) the partner's registered service set, and (c) the partner's registered towns within their county. SortedHQ does not currently rank partners against one another; jobs are offered on a first-come-first-served basis to all eligible partners for the relevant service and town. SortedHQ does not accept payment from partners to influence ranking.

8.4 Restriction, suspension, and termination

Where SortedHQ restricts, suspends, or terminates a partner's account, SortedHQ will provide the partner with a statement of reasons by email at the time the action takes effect, unless doing so would breach a legal obligation, prejudice an ongoing investigation, or compromise the safety of other platform users. Where the action is the automatic Safety Net pause under §6B (five Late Partner Cancellations in 30 days), the statement of reasons will consist of a list of those cancellations together with a reference to §6B. Where the action is taken on misrepresentation under §1A or §2 — for example misrepresentation of right to work, immigration permission, or self-employed status — SortedHQ may act without the 15-day notice period in §8.2 because such action is required by SortedHQ's own legal obligations; the statement of reasons will identify the matter on which SortedHQ has acted. This satisfies our obligation under Article 4 of Regulation (EU) 2019/1150.

8.5 Internal complaint-handling and mediation

A partner may raise a complaint about any aspect of the SortedHQ service, including the application of these terms, by emailing support@sortedhq.ie. SortedHQ will acknowledge the complaint within 5 working days and aim to resolve it within 20 working days. Where a complaint cannot be resolved through SortedHQ's internal process, SortedHQ is willing in good faith to attempt to reach an agreement with the partner through mediation. The use of mediation does not affect the partner's right to bring proceedings before a competent court at any time.

8.6 Reservation of rights

Nothing in this §8 is intended to limit any right a partner has under the P2B Regulation or any other applicable law. Where any provision of these terms is inconsistent with a mandatory provision of the P2B Regulation, the P2B Regulation prevails to the extent of the inconsistency.

These terms may be updated from time to time. SortedHQ will notify you of material changes and may require re-acceptance to continue working on the platform.

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These terms are issued by the operator of SortedHQ, a business based in the Republic of Ireland. Our full company registration details — registered company name, Companies Registration Office (CRO) number, and registered address — are being finalised and will be published here before our public launch. You can contact us any time at support@sortedhq.ie.